Return Policy
Returns
At Jump Supply, we strive to deliver our customers with an
exceptional shopping experience. By
offering the highest quality products at modest prices, we work to ensure our
customers are satisfied with each transaction. If you are not satisfied with your purchase,
you may make a return request to our customer service department. To be eligible for a return, your items must
be unused and in the same condition that you received them, in the original
packaging. In most cases, no restocking
fee will be charged. All returns are
subject to approval. Jump Supply does
not pay for return postage unless product was defective or damaged upon arrival,
in which a Return Merchandise Authorization (RMA) request must be filed within 7
days of receiving the product. A product
exchange is considered a return, and after return approval is given a new order
should be placed. All RMA requests must be submitted within 30 days of
delivery. Shipping costs are not
refundable. If a refund is to be issued,
you will receive the credit refund on the original method of payment minus the
initial shipping cost. Special Order and
made to order items are not eligible for a return, often times including
fixtures.
Shipping Errors
Jump Supply uses a redundant shipping verification system to
ensure the accuracy of orders being sent is the intended product. If a customer receives the incorrect product
due to a shipping error or unfitting website information, Jump Supply will
replace the product with no additional charges and a shipping label will be
provided for the original shipment. The original product is to be returned
within 30 days to avoid any charges.
Warranties
Manufacturer’s Warranty
Most products (the majority of LED fixtures, ballasts,
drivers, lamps) carried by Jump Supply come with a manufacturer’s warranty (for
a product to be Design Lights Consortium (DLC) qualified, it is required to
carry a minimum of a 5-year manufacturer’s warranty). If a product is defective upon arrival, notify
Jump Supply immediately to handle a warranty claim. After 7 days, the customer becomes
responsible for the shipping costs of a replacement. Information on the products manufacturer’s
warranty can be found on the manufacture’s website, although Jump Supply stands
behind the products we sell and will assist customers in the return process. If you have any concerns or further questions
about a specific product’s warranty, contacts us at sales@jumpsupply.com, call us at
513-675-0761 or live chat one of our knowledgeable representatives standing by
24/7.
Jump Supply Supplemental Warranty
All products sold on Jump Supply that do not carry a stated
manufacture warranty, come with a 30-day supplemental warranty from Jump
Supply. This warranty covers the product
failing to function as it was originally intended to function only, and does
not cover returns in any way. All
warranties are handled on a case-by-case basis, and Jump Supply will work hard
to ensure customers are satisfied with each purchase.
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